Terms of Service

Introduction

These Terms of Service govern your use of synapse syse' website and services. By accessing our website or engaging our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our website or services. These terms constitute a legally binding agreement between you and synapse syse.

1. Definitions

• "Services" refers to AI consultation, process automation, and custom AI solution development provided by synapse syse.
• "Client" or "You" means any person or entity accessing our website or engaging our services.
• "Agreement" means any service agreement, statement of work, or proposal executed between you and synapse syse.
• "Deliverables" means any work product, documentation, or materials provided as part of our services.
• "Confidential Information" means any non-public information disclosed by either party during the engagement.

2. Use of Services

Eligibility

Our services are intended for business use by organizations and individuals at least 18 years of age. By using our services, you represent that you have the authority to enter into these terms on behalf of yourself or your organization.

Account Responsibilities

If you create an account or access client portals, you are responsible for:

• Maintaining the confidentiality of account credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized access
• Providing accurate and current information

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these terms. You will not:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights of others
• Transmit harmful code, viruses, or malicious software
• Attempt unauthorized access to our systems or networks
• Use services to develop competing solutions
• Misrepresent your identity or affiliation

3. Service Engagement and Scope

Consultation Process

Initial consultations help us understand your requirements and determine service suitability. Consultations do not constitute commitment to provide services unless formalized through a separate agreement.

Service Agreements

Specific service engagements require executed agreements detailing scope, deliverables, timelines, and fees. These agreements take precedence over general terms where they conflict.

Scope Changes

Changes to agreed scope require mutual written consent and may affect timelines and fees. We will provide change order documentation outlining implications before proceeding with modifications.

4. Intellectual Property Rights

Our Intellectual Property

All content on our website, methodologies, tools, and pre-existing materials remain the exclusive property of synapse syse. You may not reproduce, distribute, or create derivative works without explicit written permission.

Client Data and Materials

You retain ownership of data and materials you provide. By engaging our services, you grant us license to use, modify, and incorporate your materials solely for delivering agreed services.

Deliverable Ownership

Custom deliverables created specifically for your engagement transfer to your ownership upon full payment, subject to our retention of rights to underlying methodologies and tools. This transfer is documented in individual service agreements.

5. Fees and Payment

Service Fees

Fees for services are specified in individual agreements. Listed prices on our website represent standard rates and may be adjusted based on specific requirements, complexity, or timeline constraints.

Payment Terms

Unless otherwise agreed:

• Invoices are payable within 30 days of issue
• Payment methods include bank transfer and approved credit facilities
• Late payments may incur interest charges at statutory rates
• We reserve the right to suspend services for overdue payments

Refunds and Cancellations

Refund and cancellation terms are specified in individual service agreements. Work completed prior to cancellation remains billable. Deposits and initial payments may be non-refundable as stated in agreements.

6. Confidentiality

Both parties agree to maintain confidentiality of information disclosed during the engagement. This obligation extends beyond service completion unless information becomes publicly available through no fault of the receiving party.

Confidential information includes but is not limited to:

• Business strategies and operational details
• Technical specifications and implementations
• Financial information and pricing structures
• Customer data and business relationships

7. Warranties and Disclaimers

Service Warranties

We warrant that services will be performed with professional care and skill. Custom solutions will substantially conform to documented specifications when used in accordance with provided guidelines.

Disclaimer of Other Warranties

Except as expressly stated, services are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability or fitness for particular purpose.

Results Disclaimer

We do not guarantee specific business outcomes or results. AI implementation success depends on multiple factors including data quality, organizational readiness, and user adoption, many of which are outside our control.

8. Limitation of Liability

To the maximum extent permitted by Singapore law, our total liability for any claims arising from services shall not exceed the fees paid by you for the specific service giving rise to the claim.

We are not liable for indirect, incidental, consequential, or punitive damages including lost profits, data loss, or business interruption, even if advised of the possibility of such damages.

These limitations apply regardless of the legal theory on which claims are based, whether contract, tort, negligence, or otherwise.

9. Indemnification

You agree to indemnify and hold harmless synapse syse, its employees, and contractors from claims, damages, and expenses arising from:

• Your use of our services in violation of these terms
• Your violation of applicable laws or third-party rights
• Inaccurate or incomplete information you provide
• Your implementation or use of deliverables

10. Termination

Termination by Either Party

Either party may terminate services with written notice as specified in individual agreements. Minimum notice periods typically range from 30 to 60 days depending on service type.

Immediate Termination

We may immediately terminate services if you materially breach these terms, engage in fraudulent activity, or fail to make required payments.

Effects of Termination

Upon termination, you remain liable for fees for services rendered. We will provide transition assistance as outlined in service agreements. Confidentiality obligations survive termination.

11. Dispute Resolution

Informal Resolution

In the event of any dispute, both parties agree to first attempt informal resolution through good faith negotiations between authorized representatives.

Mediation

If informal resolution fails, parties agree to mediation before pursuing other remedies. Mediation will be conducted in Singapore by a mutually agreed mediator.

Arbitration and Jurisdiction

Disputes not resolved through mediation will be submitted to arbitration in Singapore under the Singapore International Arbitration Centre (SIAC) rules. These terms are governed by Singapore law.

12. General Provisions

Entire Agreement

These terms, together with specific service agreements, constitute the entire agreement between parties and supersede all prior understandings.

Modifications

We reserve the right to modify these terms at any time. Material changes will be communicated with reasonable notice. Continued use of services after changes constitutes acceptance.

Severability

If any provision is found invalid or unenforceable, remaining provisions continue in full force. Invalid provisions will be modified to achieve the intended purpose to the extent possible.

No Waiver

Failure to enforce any provision does not constitute waiver of that provision or any other provision.

Assignment

You may not assign or transfer these terms or any rights hereunder without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets.

Contact Information

For questions regarding these Terms of Service, please contact us: